Returns & Exchanges Policy
Last Updated: June 2026
At GLRY LLC, we want you to be confident in your purchase. If you are not completely satisfied, we offer returns and exchanges in accordance with the policy below.
Return Window
Returns and exchanges must be requested within thirty (30) days of the delivery date.
Requests submitted after 30 days from delivery may not be eligible for a return, refund, or exchange.
Eligibility Requirements
To qualify for a return or exchange, items must be:
- Unworn
- Unused
- In original condition
- Free from stains, odors, smoke, perfume, pet hair, or damage
- Unaltered and unwashed
- Returned with all original tags attached
Items that do not meet these requirements may be rejected and returned to the customer at the customer's expense.
How to Start a Return
To initiate a return or exchange, please contact us at:
Include your order number and reason for the return or exchange request.
Once approved, return instructions and the return shipping address will be provided.
Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs.
For exchanges, customers are responsible for:
- Shipping the original item back to GLRY LLC
- Shipping costs associated with the replacement item
We recommend using a trackable shipping service, as GLRY LLC is not responsible for returns lost in transit.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method.
Please allow five (5) to ten (10) business days after approval for your refund to be processed.
Original shipping charges are non-refundable.
If your order qualified for free shipping, GLRY LLC reserves the right to deduct the actual shipping cost incurred from your refund amount.
Exchanges
We gladly offer exchanges for eligible items within the 30-day return window.
Exchanges are subject to product availability.
If the requested replacement item is unavailable, we may offer a refund or store credit at our discretion.
Customers are responsible for all shipping costs associated with exchanges.
Sale Items
Discounted and promotional items may be returned or exchanged provided they meet all eligibility requirements outlined in this policy.
Items marked as Final Sale are not eligible for return, refund, exchange, or store credit.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within seven (7) days of delivery at:
Please include photographs of the item and packaging when possible.
If we determine that the item was damaged, defective, or incorrectly shipped, GLRY LLC will provide a replacement, refund, or exchange and will cover any applicable return shipping costs.
Lost or Missing Packages
Once an order has been transferred to the shipping carrier, delivery responsibility rests with the carrier.
If tracking information indicates that a package has been delivered but you have not received it, you must file a claim directly with the shipping carrier.
GLRY LLC is not responsible for packages that are marked as delivered by the carrier.
Refused or Undeliverable Shipments
Orders returned to us due to an incorrect shipping address provided by the customer, refusal of delivery, or failure to retrieve the package may be subject to deductions for shipping and handling costs before any refund is issued.
Fraud Prevention
GLRY LLC reserves the right to refuse returns, refunds, or exchanges that appear fraudulent, abusive, excessive, or inconsistent with this policy.
Contact Us
For questions regarding returns, refunds, or exchanges, please contact:
GLRY LLC
Email: hello@glrybrand.com
Website: www.glrybrand.com